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Shipping & Returns

Shipping information:

We always strive to ship your order, on working days, within 24 hours after receipt of your payment order. It can happen that a product is not in stock. In that case you will be told in time and we give you an indication of the delivery time.

We only ship your order on weekdays. The Belgian Post (Taxipost 24h) delivers during working days in Belgium.

Special delivery requirements:

If you have specific requirements regarding the delivery, for example, "if no reply deliver to neighbors" or "only deliver on Wednesday or Thursday" there is the possibility to specify when ordering. We keep this in mind.

Shipping costs:

Shipping costs are calculated according to weight. You may at any time make a simulation of the shipping costs in your shopping cart by clicking the link above. 'Estimate shipping'
For the time being only shipped within Belgium.

Returns or Exchanges :

Returns or Exchanges within 14 days of receipt:

Have you ordered the wrong thing, regret of your order or any other reason, you may after receiving the package return or exchange your order within 14 days.After receiving your order, you thus have the option to terminate the agreement without cause. This period starts on the day following receipt of the product by either you or on your behalf.

Returns are accepted if:

1. The article undamaged and unused. You use the product only to the extent necessary to judge whether you want to keep the product.

2. The product that was purchased is not custom manufactured, has no personal character or is not specially ordered for you since there is no stock-created

3. The product does not contain all or part of an audio or video recording or computer software, also including devices with preinstalled inseparable software

4. The seal of the software or programs, or any other similar proof of non-occupation (also including the activation and / or registration of the preinstalled software) is not broken

Send the article including all accessories within 14 days, to us accompanied by our returns form and possibly also the original invoice / packing slip. Send the article in an appropriate shipping box.

short, we like to see the product back like it is arrived at you and the product must be suitable to be sold again by us.

On the RMA page you can make a request to send the article back.

Warranty:

If you think your entitled to warranty claim, you can contact us. This may be by email or telephone and you should fill in our RMA page. After consultation with and approval of our customer service, you may return the item , by sending or returning it by yourselve. Always attach the approval with the shipment!. Telecompu reached by phone on weekdays from 18.00h to 21.00h. Weekends from 9h30 to 18h
phone: +3215257079
e-mail: klantenservice

Shipping from your address to us in case of guarantee are for your account. If the item is replaced under warranty, the shipping to your address are at our expense.

If your order is broken or damaged received or your item within a very short time broken through normal use, then we will refund the shipping costs incurred by you through a free return label, which we send you. In this case, also contact us first.

the product thoroughly packed and fills the reason for return on our RMA page and send the article to:

Return address :
Telecompu
Heiststeenweg 136
2580 Beerzel

If an item is returned outside the conditions it does not void the payment obligation. Please in case of doubt, please contact our Customer Service by phone +3215257079 or by email: klantenservice@telecompu.com

Complaints :

Any complaints about us please submit using the procedure described below:

1. Complaints about the implementation of the agreement must be submitted to telecompu.com, after you have found deficiencies within 14 days, fully and clearly described You must submit this by letter

2. Complaints to telecompu.com are answered within 14 days from the date of receipt. If a complaint has a foreseeable longer processing time by telecompu.com, We will reply within the period of 14 days, confirming receipt and indicating when the consumer can expect a more detailed answer

3. More information can also be found on our page conditions, available at telecompu.com.

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